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Articles

Bank Payment Details (How to Pay Your Invoice)
The following information is to assist with customers wishing to pay invoices by Direct Bank...
Views: 599
Can I receive Invoices, Payment Reminders and other notices by fax or post?
Invoices, Payment Reminders and other notices generated by our billing system are sent...
Views: 193
How do I know if I will receive a recurring invoice?
Recurring invoices are generated automatically by our system. If you have placed an order for Web...
Views: 239
I have a Web Hosting account and there is already a domain name associated with it. How much will it cost to add another domain name to point at the same web site?
If your web hosting account is held with us, there are a number of possible options in terms of...
Views: 197
I have a web site that requires developing / adjustments. What will be the payment terms for this?
If you wish to have Freedom Internet Group develop or adjust your web site, then you will be told...
Views: 205
I wish to pay by VISA, MasterCard, AMEX, cheque, money order or cash. Where do I send the payment?
Freedom Internet Group accepts various payment methods, however our preferred payment methods are...
Views: 250
I wish to pay using PayPal. How can I do this?
Freedom Internet Group can accept your payment via PayPal. We are currently implementing an...
Views: 128
I wish to terminate my service before the due date. Do I receive a credit for the unused time?
Freedom Internet Group provides a number of different payment terms for Web Hosting accounts....
Views: 209
I'm paying by credit card. What name will appear on my bank statement?
Freedom Internet Group currently carries out its Offline Credit Card payment processing under the...
Views: 246
I've been charged a late fee on my invoice. Why?
Freedom Internet Group endeavours to provide customers with plenty of time to make payment...
Views: 189
My account is on recurring billing and I am paying with a credit card. When can I expect the next payment to be taken from my account?
If your credit card details have been provided to us as part of your order, we will attempt to...
Views: 208
When can I expect an invoice to be generated
With the exception of the initial invoice for your order which is generated at the time of the...
Views: 431