The data centre will be performing a substation replacement to restore stability of the power systems.

Duration: Sat 15 Aug 2009 6am to Sun 16 Aug 2009 6pm AEST

During this time, the data centre will be powered by 2 operating and 1 standby diesel generators whilst the high voltage electrical substation the supplies the primary power to the centre is taken off-line.

No interruption to services is expected at this time.

A planned outage is required to perform routine Registry maintenance and firmware updates. This will be carried out by AusRegistry.

Duration: Sun 16 Aug 2009 8am to 12pm AEST

Web Hosting will not be affected however any new .au domain names or changes to existing domains (including renewals and transfers) will not be processed during the maintenance period.

Due to circumstances beyond our control, a power failure affecting the entire Data Centre as resulted in our servers being offline for an extended period of time.

At this stage, it is not known what exactly has caused the power outage however there are reports that it is linked to a fuse inside the power substation which feeds the building.

We will update this announcement if and when more information comes to hand.

We wish to advise that during the holiday period, network maintenance will be carried out as part of a committment to maintaining and improving stability and reliability. As a result of this maintenance, some intermittent interruptions may occur for short periods and shall not be prolonged or frequent to allow for changes in the network.

Maintenance will be carried out during the following times:
  25th December (Christmas Day) from 6pm till late
  28th December from 4pm till late

Email and phone support shall continue during this time. If you are unable to reach us via our normal email of sales@freedominternet.com.au, please try one of the following alternatives:

We thank you for your understanding in this matter, and if you have any further queries please let us know.

Freedom Internet Group will be operating as normal over the Christmas and New Year holiday period with the exception of the following days:

Christmas Day: Closed
New Years Day: Closed

As usual, if you are unable to reach us by phone, please submit a support ticket via the Members Area or email sales@freedominternet.com.au.

Freedom Internet Group's web hosting servers are finally scheduled to be moved to a new, more advanced Data Centre this evening. This move will occur at approximately 6pm AEST for approximately 2-4 hours (actual time maybe less however we are making allowances for the unexpected).

This is a necessary move as part of our ongoing committment to ensure all of our clients hosted on our web servers receive top service and reliability.

After the move, we expect connection times to improve when viewing web sites hosted on our servers. There should be no problems with services once the move is completed however if you do experience any problems, please contact us immediately on (07) 5494 9299 or via MSN Messenger at freedominternet@hotmail.com.

We are currently aware of an issue with emails containing attachments not being received from senders with a Bigpond email service. We are currently working on the issue and will provide updates once more information is known.

Update (28/4/2008): The issue has been traced back to Bigpond and it would appear that a number of Internet Providers have been affected by this same issue.

Whilst we have reported this problem to Bigpond, Bigpond have also advised that any Bigpond users experiencing problems similar to the above when sending emails to email addresses hosted on the Freedom Internet Group servers should report the problem to Bigpond so that an appropriate support call can be logged. We advise that if you are told there is no problems, that you should immediately ask for a supervisor who can take more appropriate action.

More information about the extent of this issue can be found at the following:

http://forums.whirlpool.net.au/forum-replies.cfm?t=958552

http://forums.whirlpool.net.au/forum-replies.cfm?t=963746

Update (01/05/2008): The problem of emails with attachments beign sent via Bigpond now appears to be resolved. There is still a delay in the emails arriving and from our own testing, this appears to be approximately 2 hours. Whilst the delay is still considered a problem, the major issue of emails with attachments not being delivered when sent by Bigpond users has been resolved. Freedom Internet Group will continue to monitor this over the next week to ensure the issue remains resolved.

Update (10/05/2008): Ongoing tests for reliability and consistency in receiving email from Bigpond accounts have now been completed. These tests have been taking place since the last update to check and ensure that email is being delivered and also delivered in an expected time frame. We are now confident that the problem has been resolved completely as emails with attachments are arriving within a couple of minutes after being sent.

Due to a power failure in the firewall, access to the server was disrupted for approximately 30 minutes while the backup firewall was activated.

Full service was restored shortly before 3pm (Brisbane Time)

Outage Start: 2:30PM (Brisbane Time)
Service Restored: 3:00PM (Brisbane Time)

Our data center provider has advised of network maintenance that will be carried out this evening.

Urgent Network Maintenance - During the hours of 11:59PM (Tuesday 25th March, 2008) and 2.00AM (Wednesday 26th March, 2008)

This will involve a changeover to a new router by the datacenter provider. It is anticipated this changeover will take an estimated time between one and two hours. Customers may experience intermittent dataflow during this time.

Date : Wednesday 26th March
Time : 00:00 AEDT (11:00pm 25th March - Brisbane Time)
Duration : 1-2 hours