Diamond PC Maintenance

How much time and money is lost as a result of computer crashes and ongoing computer problems?

Your computer, the network it is connected to and associated peripherals such as printers and scanners, have become important business tools that many people have come to rely on to a point that most businesses cannot function effectively if even one computer is offline for a couple of hours. They are used to communicate, do the accounts, create documents, manage day to day operations, design and much more. In fact, some businesses will stop functioning completely, income is lost and in the worst case, jobs are lost or worse.

Regardless of whether the computer just crashed or has been limping along with problems that you have learnt to live with, the problems cost time, money and create headaches. A good computer maintenance plan keeps these problems to a bare minimum and any problems that appear are dealt with quickly and effectively. It is also often far cheaper to keep a computer maintained than to deal with the cost of a major computer issue simply because computer maintenance will see the computer being out of action for only a fraction of the time (maintenance can be scheduled to be carried out when the use of the computer is not critical, is not in use and / or in the background with minimal or no performance lost) and therefore reducing lost time and money, reducing equipment costs by extending the life of existing equipment and maintaining the operating efficiency of the business.

Ten Reasons Every Small Business Needs Regular and Proactive Computer & Network Maintenance:

• Critical security updates need to be applied at least once a month on a range of software
• Firewall, virus and spyware protection needs regular review and management
• Daily use can create random network issues
• Management of resources prevents storage issues and server crashes and last minute panic decisions which cost more than they should
• Regular optimisation of computers to increase speed and efficiency
• Proactive maintenance provides real peace of mind that someone is regularly caring for your business
• Analysis of event logs can identify issues before they create problems
• Management of backups is critical to data recovery should the need arise
• Predictable monthly budget and support minimises financial and technical surprises
• Proactive standardisation across all computer equipment including servers and printers minimizes problems & lowers cost of ownership
• Regular computer and network support has not been the accepted norm among small businesses because they didn't know it was necessary and has resulted in the belief that all they needed was for someone to "fix" the problem. The assumption that the "break-fix" computer support model is how support for computers and networks is supposed to be is incorrect and leads to doubt, confusion and frustration with computer service technicians.

Computers are so advanced that it is easy to believe that they shouldn't encounter problems nearly as often as other machines if at all. The reality is that your computer and the network it is attached to is under constant assault by viruses and spyware and their own users not to mention the ongoing regime of software updates, power supply issues caused by bad weather and issues caused by failing hardware and corrupt software.

As a result of these and other factors (mostly human), your computers require regular maintenance to keep the majority of problems away and maintain optimal performance. This program is often referred to as a computer maintenance contract, service level agreement or computer network maintenance plan.

Most computer companies and individual technicians offer only "break-fix", reactionary style service. Freedom Internet Group offers a proactive computer network maintenance plan to maintain your computer systems, network and associated equipment because looking after our clients means going beyond making a sale or fixing a problem. The Freedom Internet Group team believe that looking after your business is what our business is really about. It is why our computer network maintenance plan is called "Diamond PC Maintenance".

What is Diamond PC Maintenance?

Diamond PC Maintenance is the regular, ongoing and prioritised technical support for your computer systems, networks and associated equipment by our experienced and professional computer support staff. Freedom Internet Group takes care of your business technology on a regular basis and implements and maintains a technology plan in accordance with your business goals and budget. The goal of the Diamond PC Maintenance plan is to maintain a happy and productive computer and / or network solution with a predictable and affordable budget cost.

Diamond PC Maintenance plans are customised to your business requirements and budget, computer usage levels, the number of computers including servers and notebooks, how the equipment is used, the operating environment of each computer and what level of support is required. The list of features below form the core of the Diamond PC Maintenance plan.

Contact Us today to discuss what a customised Diamond PC Maintenance plan can do for your business.