Remote Support / Online Training


Freedom Internet Group can provide technical support, one-on-one online training and consultation via telephone, email and live remote support during normal business hours and after hours by prior arrangement. In fact, did you know that 50% of service requests can be easily handled via this method saving you time, money and frustration because we can resolve your problems immediately in most cases, identify and be prepared to handle issues even if an onsite visit is still required and get you back working faster without waiting for a service agent to arrive at your work or home.


The following is a sample of what we can do via Live Remote Support:

  • Correct e-mail settings
  • Install new software (with your assistance)
  • Remove viruses and trojans
  • Perform data transfers
  • Diagnose most software based and some hardware based problems
  • Perform a general clean-up of software and optimise the computer
  • Provide computer training
  • Examine computer resources in preparation for upgrading
  • Setup network connections for resource sharing and access
  • Administer small networks and workgroup servers
  • Much More

Our pricing has been designed to be as flexible as possible.
Please review the pricing options below:

Service

Rates
1 on 1 Online Training
  MS Windows XP
  MS Windows Vista
  Word 2003 / 2007
  Excel 2003 / 2007
  PowerPoint 2003 / 2007
  Outlook 2003 / 2007
 $50 / Hour
minimum 30 mins.
*billed in 15 minute blocks

Carried out by Remote Support over the
Internet or by telephone if possible
Technical Support
  Settings Changes
  General Software Clean-ups
  Software / Driver Updates
  Virus/ Trojan Removals
  Email Configurations
 $80 / Hour
minimum 30 mins.
*billed in 15 minute blocks

Carried out by Remote Support over the
Internet or by telephone if possible
Consultation
  New Equipment / Software
  Problem Diagnosis
  Service Quotations
  Configuration Checks
 FREE
Carried out by Telephone, Email &
Support Tickets

Remote Support maybe used in order to
confirm diagnosis and verify configurations



Do you require these types of services on a regular basis?

Freedom Internet Group can offer bulk pre-paid Live Remote Support packages and bulk pre-paid Online Training Packages. These packages can be used by more than one individual. For example, a business with 5 staff could purchase a 5 hour training block to allow each staff member 1 hour of online training or they could purchase a 10 hour Live Remote Support package to allow for each of their computers to be remotely checked for updates and correct software issues over the space of a month. Pre-paid packages expire only after the time purchased has been used or after 6 months from purchase date. For more information regarding these packages, please contact us.